Refund policy

Refund & Return Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns
You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused and in the same condition you received it, in its original packaging.

How to start a return
Email us at havenorahomee@gmail.com with your order number and the reason for your return. We'll get back to you within 24 hours.

Refunds
Once we receive and inspect your return, we'll notify you of the approval. If approved, your refund will be processed to your original payment method within 5–7 business days.

Exchanges
If you received a damaged or defective item, we'll send you a replacement at no extra cost. Just email us a photo of the item.

Non-returnable items
Items that are used, damaged by the customer, or returned after 30 days are not eligible for a refund.

Questions?
Contact us at havenorahomee@gmail.com — we typically respond within 24–48 hours.